Welcome to Mr Sparky Electrical!

TERMS & CONDITIONS

QUOTATIONS & INVOICING:

Prices quoted either by email, WhatsApp or an official quotation are only an estimation based on the information given by you, the customer, to assist you with an estimated price you can expect to pay.

Due to unforeseen situations that may not have been anticipated or can only be assessed onsite, this may differ slightly as jobs may sometimes take a bit longer than initially quoted.

Material quotes are also based on general prices, and the prices invoiced may differ due to the fact that the material is sourced on the day at an electrical supplier nearest to your home.

OUR RATES:

Electrical

*Weekday call out fee R675 - includes work in 1st hour

*Weekdays R675 hourly rate

*Afterhours call out fee: R999ph Saturdays and R1350ph Sundays - includes work in 1st hour

*Afterhours rate: R999ph Saturdays and R1350ph Sundays

*Call out fee of R999ph ONLY for onsite assessments.

Inverter/Solar

*Callout fee R1500

*Hourly Rate is R675

WHEN WE START CHARGING:

Charges start from the time the team arrived onsite and end when the job is fully completed. This includes time taken when necessary to go out a source material at the the nearest electrical supplier, as well as testing.

BACK UP POWER INSTALLATIONS RATES:

For backup power installations, a project fee is charged and not an hourly charge. Back up power installations only include the labour to install the back up power equipment.

This will not include additional wiring /rewiring or fixes that may need to be done that effect the installation and falls outside of the scope of an inverter installation. This will be billed as an additional cost.

PAYMENTS:

Electrical

Payment will need to be made whilst the electrician is onsite after the work has been completed and everything is working as expected.

PLEASE NOTE: the electrician cannot leave until payment has been made in full.

CORPORATE PROJECTS: Payment by companies is to be made within 7 days of completing work. After 10 days interest will be incurred of 10% per month overdue.

SOLAR / INVERTER: A minimun of 85% deposit is required upfront. Balance is due on the day of the installation. After the deposit is paid please allow 5 to 7 working days for delivery. Before you pay, please check if the stock is still available as stock does sell out quickly.

Any legal fees incurred to recover outstanding fees will be for the company's account.

OUR PROCESS FOR ELECTRICAL WORK:

1. The electrician will arrive and assess the work that needs to be done. 2. If necessary, the electrician will go and purchase the material needed to complete the electrical work at the nearest electrical supplier. This will be done as quickly as possible; however, in some rare cases, they may need to travel somewhat if the local suppliers are out of stock.

3. Arrival back at your premises to complete the electrical work.

The team will test and fix any issues that still require attention.

4. As we charge hourly rates, we are aware that we need to work as quickly as possible; our electricians are acutely aware of this and will complete the work as quickly and efficiently as possible.

5. Safety and correct installations are our top priority and not something we will compromise on due to the time taken. 

6. We need to comply with the correct safety regulations.

DISCLAIMER:

- Please note that it is your responsibility to test that

EVERYTHING is working as per your specification thoroughly.

- Please ensure you have checked all aspects of the work before our electrician leaves your premises.

- Once you have checked everything on the day, it is assumed that everything is accepted and working as per your requirements.

- Should anything not work after the electrician has left due to not being checked properly and requires our electrician to return, this will be for your account and charged for at an hourly rate.

(Exception to this may include unforeseen issues but is not typical)

LOADSHEDDING:

Please note if this is applicable to your situation: you will need to ensure no load shedding will occur whilst our team is onsite, so please check your area's times before confirming with us.

Should load-shedding occur whilst we are onsite and we have not finished, we will remain on site until power returns to complete the work; however, we will charge for the hours. In most cases, we can complete work whilst the power is off and then test when the power returns.

JOB SPECIFICATION:

We realise in most cases, you are aware of the work that is required to be done, and we will complete this for you. However, when there is fault-finding that needs to be done, we will first advise what our findings are, confirm these with you and then go ahead with completing the work. This may mean that time taken differs from what was confirmed/quoted and before the onsite assessment was done.

ASSESSMENT HOUR IS CHARGED FOR:

If, after the electrician completes the initial onsite assessment, you do not want the work to be completed any longer, you will only be liable for the time we took to assess, which in most cases is an hour. (Exception may apply to businesses or larger properties) This is covered by our call out fee.

MATERIALS/SPECIALISED EQUIPMENT HIRE:

Any materials we require and source for the electrical work at your premises will also be confirmed with you first as per the quotation, when applicable, will be for your account. We do not have the exact pricing of the materials. These are purchased from the closest electrical supplier to your property and may differ slightly from the price quoted but will be roughly within range. Prices quoted are the general prices.

POWER BACKUP EQUIPMENT PURCHASE & INSTALLATION:

A minimun of 85% deposit is required upfront. Balance is due on the day of the installation. After the deposit is paid please allow 5 to 7 working days for delivery. Before you pay, please check if the stock is still available as stock does sell out quickly.

Before you pay, please check if the stock is still available as stock does sell out quickly and we cannot guatantee the same stock as quoted if the invoice is not paid on the day sent. 

Please ensure you request a Certificate of Compliance (COC) for your power backup installation. This is a separate cost. You will need a COC as proof of installation by a qualified electrician in order for your warranty to be valid in the case of a fault. We are not liable for this if you do not wish to take a COC with your installation.

DAMAGE TO POWER BACK UP EQUIPMENT DURING INSTALLATION

Please ensure your back up equipment is added to your household insurance before our team does the installation.

Should our team accidentally damage any equipment during the installation we will pay the full excess amount required by the insurance to replace the damaged equipment.

GUARANTEE : workmanship is guaranteed for 12 months. Any faults after a project has been completed that is found to be an issue from our side we will fix without charge for up to 12 months after work has been completed. Wear and tear not included. 

By booking our services or accepting a quotation or completing payment of your invoice, you have accepted thse terms & conditions

Kind Regards,

Mr Sparky Electrical